Lorsqu’on vous pose une question où vous devez décrire une situation passée ou un comportement que vous avez démontré, vous pouvez utiliser la méthode « STAR » = Situation – Task – Action – Results :
Situation : décrivez brièvement le où, quand, qui. Ne donnez que les détails pertinents.
Task : exposez brièvement la tâche qui vous a été confiée ou l’objectif à atteindre
Action : expliquez ce que VOUS avez mis en œuvre en vous focalisant sur votre contribution
Results : présentez les résultats obtenus (si possible quantifiés) et les compétences que vous avez pu développer.
Interview Question : “Tell me about a time when you had to be very strategic in order to meet all of your top priorities.”
Situation: “In my previous sales role, I was put in charge of the transfer to an entirely new customer relationship management (CRM) system—on top of handling my daily sales calls and responsibilities.”
Task: “The goal was to have the migration to the new CRM database completed by Q3, without letting any of my own sales numbers slip below my targets.”
Action: “In order to do that, I had to be very careful about how I managed all of my time. So, I blocked off an hour each day on my calendar to dedicate solely to the CRM migration. During that time, I worked on transferring the data, as well as cleaning out old contacts and updating outdated information. Doing this gave me enough time to chip away at that project, while still handling my normal tasks.”
Result: “As a result, the transfer was completed two weeks ahead of deadline and I finished the quarter 10% ahead of my sales goal.”
Interview question : Describe a time when you were under a lot of pressure at work. How did you react?
Situation : “In my previous role as product manager, my team was short-staffed and facing a excessive load of work.”
Task : “As a manager, I was responsible for meeting deadlines and keeping my team motivated.”
Action : “I set up a project timeline estimate to set better expectations. I scheduled weekly meetings with top management to discuss my team’s bandwidth and share progress updates.”
Results : “By providing more transparency into my team’s processes and setting better expectations with the managers, we managed to stand by our commitments and meet deadlines. The following quarter, we shortened our average project timeline by two days.”